FAQ

Security  & Liability

 

Q. How will the units be secured and who will be responsible for replacement of damaged/stolen goods?

 

A: The customer will be responsible for the security of the units on both outright purchase and rental options.

 

Insurance & Liability

 

Q: Who is responsible for insurance and is this covered in our rent if it is our responsibility? Who is liable in the case of an accident?

 

A: The customer will be responsible for insurance for either the items they own or under a rental agreement. Sani-Station can provide insurance under a rental agreement upon application for an additional premium.

 

Costs

 

Q: Are the rental fees all-inclusive of all costs?

 

A:  Costs such as insurance, repair & replacement, delivery, call out fees, set up fees, refills and any offsite story are not included in rental fees.

 

Supply

 

Q: Do you guarantee the supply of gel/foam?

 

A. Sani-Station has local and offshore supply sources but will not be responsible for force majeure events, such as a pandemic, which limit supply.

 

Quality

 

Q:  What standards are the sanitisers produced to and the dispensing units themselves? What is the warranty period of the goods themselves?

 

A: All gel or foam is FDA approved. The pump in the fixture comes with a 12-month warranty.

 

Ordering

 

Q: How can I order and through what platforms or channels?

 

A: Phone, email or online.

 

Customer Service

 

Q: Who do I contact if I have any problems?

 

A: Contact our Sani-Station service line on 1300 214 067

 

Product

 

Q: Can I order the units themselves or the sanitiser? Are their different power options other than electrical?

 

A: Yes however some products are only available on a rental agreement. There are battery options to electrical which will come with a 12 month warranty – POA.

 

Packaging

 

Q: Are each of the goods under 15kg and are there any special handling requirements we need to consider?

 

A: Each fixture is less than 15kg and the 1L, 3L and 5L containers each are less than 15kg so with responsible handling independently, would comply with Australian OH & S standards.

 

Digital Content

 

Q. Can we (ie customer) manage content?

 

A. Yes, that is possible however Sani-Station, as part of the Fusion Group, can manage all content from creative to production and campaign management.

GET IN TOUCH
[email protected]
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AUSTRALIA

Contact: Chloe Smith

1300 214 067 or +61 457 249 264

HONG KONG

Contact: Bruce Wong

+85 2 39559870

USA

Contact: Thomas Vialpando

+1-800-960-8301

SOUTH AFRICA

Contact: Larry Gewer

+27824136396

NEW ZEALAND

Contact: Nancy Chu

+64 21 351 899

JAPAN

Contact: Terry Shindo

+81 80 4118 7374

VIETNAM

Contact: Tram Chau

(0084) 908 19 3030

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